AI Support for Shopify

Stop losing sales to slow support.

ShopReply builds you a 24/7 AI agent that knows your catalog, handles order questions, and recovers 12–18% of pre-purchase drop-offs. Live on your store in 7 days. Fixed price. Money-back guarantee.

See how it works

Built for Shopify brands $500K–$5M ARR · 7-day delivery · 50% money-back guarantee

The Cost of Silence

Every unanswered question is a lost sale.

0%

of shoppers leave if they don't get a fast answer.

0%

of pre-purchase conversations end without a reply on most Shopify stores.

0/7

when your customers shop, vs. business hours when your team replies.

How it works

Live on your store in 7 days.

1 Step 01

Discovery

We map your catalog, return policy, shipping rules, and brand voice. 45-min call, then we build.

Day 1–2
2 Step 02

Build & Train

Custom AI agent trained on your store. Connected to Shopify for real-time order status. Branded widget on your site.

Day 3–5
3 Step 03

Launch

Live tests with you. Edge-case tuning. Goes live with 7 days of monitoring included.

Day 6–7
What's included

Everything you need. Nothing you don't.

  • AI agent trained on your full catalog
  • Shopify integration (real-time order status)
  • Branded chat widget on your site
  • Custom brand voice and tone matching
  • Smart escalation to email/Slack
  • Conversation analytics dashboard
  • Multilingual ready (English first; +$500 per language)
  • 7 days of post-launch monitoring
  • Full documentation handoff
  • 50% money-back guarantee
Pricing

One price. No hidden fees.

ShopReply Launch
$1,497
one-time
Optional retainer: $497/month
Monitoring, monthly tuning, up to 4 hours of changes.

50% upfront. 50% on launch. 50% money-back if your AI agent doesn't handle at least 50 customer conversations in the first week after launch.

Risk-Free Launch

If it doesn't work, we don't keep your money.

We're so confident in this system that if your AI agent doesn't handle at least 50 customer conversations in the first 7 days post-launch, we refund 50% of your fee. You keep the agent. We keep the lesson.

FAQ

Questions, answered.

Tidio and Gorgias are tools you have to set up, train, and maintain. ShopReply is a done-for-you service. We build, train, and launch the entire system, and you can run it on top of your existing tools or standalone.

Your AI agent connects directly to your Shopify store in real-time, so it can:

  • Check live inventory ("yes, that's in stock in size M")
  • Look up order status ("your order shipped yesterday")
  • Pull current pricing and active discounts
  • Tell customers about shipping options to their country
  • Answer questions about specific products in your catalog

We use Shopify's official Storefront and Admin APIs with read-only access — no write permissions, ever. You can revoke access at any time from your Shopify admin.

Standard launch includes one re-training during the 7-day monitoring window. After that, retainer clients get monthly catalog updates included. One-time clients can buy add-ons.
We spend Day 1 capturing your brand voice — tone, vocabulary, do's/don'ts. The agent is trained to match. You'll review every change before launch.
Anything outside its confidence threshold gets escalated to your team via email or Slack with full conversation context. Nothing falls through the cracks.

Yes. The base package includes full English localization with brand voice training and native-quality output.

For other languages, we offer full localization at +$500 per language — this includes:

  • Translated knowledge base with native-speaker review
  • Region-specific information (shipping, returns, regulations)
  • Tone of voice adapted to language norms (formal vs casual register)
  • Complete QA testing in the target language
  • Localized escalation messages and UI

We don't believe in machine-translated chatbots that embarrass brands in front of international customers. Each language gets the same care as English.

After we launch your agent, we monitor performance for 7 days. If the AI doesn't handle at least 50 customer conversations during that week, we refund 50% of your fee. "Handled" means a real customer conversation where the AI provided a substantive answer — not test messages or spam. You see the live count on a shared dashboard from day one. The full guarantee terms are in your contract.
Yes. Monthly subscription, cancel anytime. The agent and all assets remain yours.
Ready to launch?

Stop losing conversations.
Start recovering revenue.

15-minute audit call. No commitment. We'll show you exactly what your AI agent would handle.

Limited to 3 brands per month — to ensure quality of delivery.